Atlassian Managed Service
With our managed services, we ensure the reliable operation of your Atlassian systems. We handle monitoring, performance, and support to keep your services running smoothly and take the pressure off your teams.
Comprehensive support instead of being left to fend for yourself
With our Managed Service, you have a single point of contact for all questions and issues related to Atlassian, Jira, Confluence, and more. We take care of these tasks for you and ensure the smooth and efficient operation of your Atlassian products.
Your benefits at a glance
Proactive safety: We don't wait for problems to arise. Through proactive monitoring, we identify and resolve bottlenecks before they slow your teams down.
Relief for your internal IT team: Free your IT department from Atlassian-related requests. We’ll handle system administration and manage configuration requests.
Access to expert knowledge: Take advantage of the expertise of certified Atlassian consultants without having to hire them full-time.
Predictable costs: Instead of unpredictable costs, you receive a clearly defined scope of services.
Scope of Services
Was unser Managed Service für Sie leistet
Global Administration
Zentrale Verwaltung Ihrer Atlassian-Umgebung mit sauber, konsistent und sicher aufgesetzten Benutzern, Berechtigungen und Systemeinstellungen.
3rd Level Support
Gezielte Unterstützung bei komplexen technischen Problemen, mit Ursachenanalyse und nachhaltiger, nachvollziehbarer Lösung auch anspruchsvoller Fehler.
Security & Compliance Management
Regelmäßige Prüfung der Systeme auf Sicherheitsrisiken und Compliance-Anforderungen, mit zuverlässiger Einhaltung aller Vorgaben.
Performance and Stability Optimization
Identifikation von Engpässen und Optimierung der Plattform für stabilen Betrieb und flüssiges Arbeiten der Teams.
Data Center Hosting & Operations
Sicherer und zuverlässiger Betrieb der Data-Center-Instanzen, inklusive Updates, Backups und technischer Betreuung.
Governance & Best Practices
Schaffung klarer Regeln, Standards und Strukturen für eine langfristig saubere, kontrollierbare und gut wartbare Atlassian-Umgebung.
Why should you choose “Managed Service”?
Mit unserem Managed Service erhalten Sie tiefes Fachwissen2, sowie Verständnis für die Prozesse dahinter, ohne eigene Ressourcen für Recruiting und Einarbeitung aufwenden zu müssen. So bleibt Ihre Systemlandschaft in guten Händen und wächst mit Ihren Anforderungen mit.
User-Centric Approach in Managed Services
We don’t view managed services as simply processing tickets anonymously, but rather as a close partnership. We act as an integral part of your team—essentially serving as an extension of your team for all Atlassian-related matters.
Instead of just reacting when there's an emergency, we focus on Proactivity: Through continuous monitoring, we identify bottlenecks and risks before they become problems. We follow proven ITIL standards and Atlassian best practices, all while ensuring you remain in control. During regular reviews, we openly discuss the current status and opportunities for improvement – in a transparent and easy-to-understand manner.
Results for our clients
The Atlassian suite offers great solutions, but managing it is becoming increasingly complex. In-house IT teams often reach the limits of their capacity. Our managed service is more than just outsourcing; it’s your guarantee of operational excellence.
Cloud-Readiness Checkliste
Find out for free what steps are required for cloud migration. (Including specific use cases)
Testimonials that speak for themselves
Read what our customers have to say about working with us. Our testimonials provide a firsthand look at the impact working with us can have on your business.
